Returns & Exchanges
At CRAFTD, we stand by the quality of our jewelry and offer a 30-day return policy to ensure you are completely satisfied with your purchase. Whether you need a different size or a different style, we make the exchange and return process seamless and straightforward.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the jewelry in its original CRAFTD packaging and ensure it is securely packed in a shipping box to prevent damage during transit.
Attach Shipping Label
Download and print your prepaid shipping label from the portal, then securely attach it to the outside of your return package.
Drop Off and Track
Drop your package off at any authorized shipping location and keep your tracking number handy until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing